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• Allscripts Selects HCRM as Exclusive Partner•
Customer Service
Know what your customers need, take care of it and make them happy.
Solutions Addressed
• Easily track and resolve customer problems/complaints
• Manage special client/patient services
• Automatically capture customer/lead information from your web site
Benefits Provided
• Maintain customer loyalty
• Ideal for Tele-health and disease management programs, equipment management
• No more lost opportunities, automatically trigger activities on calendars for immediate follow-up
Features
• Manage Customer Service Issues
• Manage Contracts
• Manage Tickets/Service Call-Ins
• Manage Literature Requests
• Manage Satisfaction Surveys
• Powerful Reporting on Customer Service Tickets and Requests
